Refund Policy | TheTransporter Packers and Movers

TheTransporter Packers and Movers understand that plans can change, and circumstances may require you to cancel your booking or services. We strive to make the refund process as straightforward and efficient as possible.

Refund Eligibility

You may request a refund of your booking amount when you cancel our services at any time before the scheduled service date.

Refund Process

To initiate a refund, please follow these steps

Contact Us :- Notify our customer support team of your cancellation by reaching out to us at customer support page. Please provide your booking details and reason for cancellation.

Verification :- Our team will verify your request and ensure it meets the eligibility criteria.

Refund Approval :- Once your cancellation is approved, we will initiate the refund process.

Processing Time :- Refunds will be processed as soon as possible, typically within 7 business days from the date of approval.

Payment Method

Refunds will be issued to the original payment method used for the transaction. If you made the payment via:

Online Payment :- The refund will be credited back to the same credit card, debit card, or digital payment platform used for the initial payment.

Bank Transfer :- The refund will be transferred to the same bank account from which the payment was made.

Cash Payment :- For cash payments, the refund will be arranged through bank transfer. You will need to provide your bank account details for the refund.

Refund Conditions

Please note the following conditions related to refunds:

Cancellation Notice :- To be eligible for a refund, you must notify us of your cancellation before the scheduled service date. Refund requests made after the service date may not be eligible.

Refund Approval :- All refund requests are subject to verification and approval by our customer support team. We reserve the right to decline refund requests that do not meet our cancellation policy criteria.

Refund Timeline :- While we aim to process refunds promptly, the exact timeline may vary depending on your bank or payment provider. Refunds are typically issued within 7 business days from the date of approval.

Deductions :- The refunded amount will not include any applicable taxes or fees unless otherwise stated in your original booking terms.

Communication :- Please ensure that your contact information provided during the booking process is accurate and up-to-date. We will use this information to communicate with you regarding the refund process

Bank Processing :- the time it takes for the refunded amount to appear in your bank statement may vary. If you have concerns about the status of your refund, please feel free to contact our customer support team for assistance.

Refund Inquiries

If you have any questions or concerns about your refund, including the status of your refund request, please do not hesitate to contact our customer support team at customer support page. We are here to assist you and address any refund-related inquiries promptly.